Contact us:
info@socialgateway.net
Technical support:
soporte@socialgateway.net
Phone:
+1 (202) 999-3365
Address:

Coronel Diaz 1406 floor 3, apartment A
(1425) CABA, Argentina

Social Gateway Privacy Policy

Last Updated May 4th, 2018.

Social Gateway S.R.L. ("Social Gateway", "we" or "us") is committed to doing business with the highest ethical standards. We want to deliver a high quality service to our clients. We are committed to handle information regarding its business responsibly. In this privacy statement we describe how we handle different types of (personal) information we gather.

The first part of this privacy statement ("Application Privacy Policy") addresses how we handle personal information gathered via the use of our Website (https://socialgateway.net) and your Application. The second part ("Social Media Content Privacy Policy") addresses our handling of information obtained from public Internet resources via our Application.

If you have question about our privacy policy and how they relate to your use of our Application, you can contact us at:

Email
soporte@socialgateway.net
Telephone
+1 (202) 999-3365
Mailing Address
Cnel Diaz 1406, 3A 1425 Capital Federal Argentina

General Disclaimers

Except as otherwise noted, the content of our Website and Application, including but not limited to text, graphics and icons, are copyrighted materials of Social Gateway S.R.L. and its suppliers and affiliates, and contain trademarks, service marks and trade names of Social Gateway S.R.L. and its suppliers and affiliates. ALL RIGHTS RESERVED. You may use the content ONLY to learn about, evaluate, and/or acquire our Application and other products and services as found on our Website.

We make every effort to provide accurate and timely information; however, there may be inadvertent technical factual inaccuracies, omissions, and typographical errors, for which we apologize. Social Gateway reserves the right to make changes and corrections at any time, without notice. Our Website, Application, and associated content are delivered on an "as-is" and "as-available" basis. Social Gateway cannot ensure that files you download from our Website or using our Application will be free of viruses or contamination or destructive features.

We reserve the right to change this Privacy Statement. We will provide notification of material changes to this Privacy Statement through the Website at least thirty (30) business days prior to the change taking effect.


Definitions

  1. "Non-Personal Information" is information that is in no way personally identifiable and that is obtained automatically through your simple use of our Website or our Application with a web browser.
  2. "Personally Identifiable Information" is non-public information that is personally identifiable and obtained in connection with providing Services to you. It may include information such as name, address, phone number, company name, transaction information related to your purchase of the Services, credit or debit card number, expiration date and verification number.

Application Privacy Policy

This part of the Policy addresses the handling of information on our Website (https://socialgateway.net) and Applications..

1. Information Collected

When you enter our Application, we collect Non-Personal Information (Information that is send to us via Cookies, Web Beacons and Browser Information). Likewise, in order to offer you meaningful Services and for other reasons, we may collect Personally Identifiable Information about you from the following sources:

  • Information you give us via applications or forms on our Website and/or Application; or
  • Information about your financial transactions with us and our affiliates (contractors and service providers) ("Billing Information"); or
  • Information you send us via any medium, including, but not limited to, texts, mail, telephone, and social media interaction; or
  • Information you send us when you interact with Social Gateway's customer service in order to accurately categorize and respond to customer inquiries.

Web Beacons

We may use web beacons, pixels, anonymous ad network tags, and cookies to more effectively serve ads or target site features to our Users, as well as to collect Non-Personal Information about your use of our Website, to collect anonymized, aggregated auditing, research and reporting for advertisers, and to collect data related to your use of promotions or newsletters. If you are a non-registered Visitor to the Site, the only information we collect will be Non-Personal Information through the use of cookies or web beacons.

Use of Cookies

Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies allow us to recognize you as a user when you return to the Application using the same computer and web browser. We may also use Cookies to personalize the Application for you. You can choose to disable cookies in your Browser settings, however this may break some or all functionality of our Application.
To further optimize the use of our Application, we may allow authorized third parties to place cookies on your browser. We do not store unencrypted personally identifiable information in the cookies.

Log files, IP Addresses and Browser Information

When you visit our Application we receive the URL of the site from which you came and the site to which you are going. We also receive the internet protocol ('IP') address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, your mobile device (including your UDID) and mobile operating system (if you are accessing our Website using a mobile device), as well as the name of your ISP or your mobile carrier. Social Gateway may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. This information may be used by Social Gateway and selected partners to optimize the User experience when using our Application.

2. Use of Information Collected

  • We use both Non-Personal Information and Personally Identifiable Information to perform the services requested. Eg., if you request an Social Gateway Trial, we will use the information provided to contact you about your interest in our Application.

  • We may also use this information for marketing purposes. For example, we may contact you to further discuss your interest in Social Gateway, including promotions or events.

  • We may use information gathered to enforce our Web site policies, or to protect our rights and intellectual property or the rights of others using the Application.

  • We use Web Beacons, Cookies and/or Log Files to operate and improve the Application and track its usage.

  • We use Billing Information solely to check the financial qualifications and to collect and enforce payment.

  • We may use Personally Identifiable Information to send you reminders, technical notices, updates, security alerts and support when needed or requested.

  • We may publish the information intended to be made public by you.

You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to us. Inaccurate information will affect your ability to access our Application, and our ability to contact you as described in this Privacy Policy (so please keep your email address up to date).

3. Links to Other Websites

Our Website and/or Application may contain links to other websites. We are not responsible for the actions, practices, or content of such websites linked to or from our Website and/or Application. You understand that such websites may have their own legal documents to which you must agree to prior to using and that we have no control over these legal documents. As always, you understand that it is your responsibility to verify your legal use of a website as well as use of information from the website with the corresponding website owner.

4. Customer Testimonials

We may post a list of customers and testimonials on the Website that contain information such as customer names and titles of customer personnel. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials.

5. Sharing Of Information Collected

We may share your data with our service providers so they can provide services on our behalf. We may also share your data with our contracted service providers to ensure the quality of information provided. We do not share, sell, rent, or trade any information with third parties for their promotional purposes.

We use third-party service providers to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of processing payments on our behalf.

We reserve the right to use or disclose Personally Identifiable Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.

6. Email Policy

You can always opt out of receiving email correspondence from us for marketing purposes by clicking the unsubscribe link in email newsletters. As an Social Gateway customer you can always opt out of receiving email notifications regarding your account via your personal (account) settings. You can not opt out of receiving email communication about financial transactions.

7. Transfer of Ownership

If the entire or substantial ownership of our Website or Application were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises of our then current Privacy Policy.

8. Security

We have implemented appropriate safeguards to protect Personally Identifiable Data and Customer Content from unauthorized access, to maintain data accuracy, and help ensure the appropriate use. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords and setting up administrative controls for such protections.

9. Correcting and Updating Your Information

You may verify, update or change any Personally Identifiable Information pertaining to you. To update Billing Information, have your registration information deleted or discontinue your account, please email soporte@socialgateway.net. For any other information, you can send a request via letter, email or fax addressed to the address indicated in this Privacy Statement. In any written request, please include the following information: name, contact details, and the nature of the request, for example: view and/or edit information, inquire regarding use and/or disclosure. We may require that you provide additional information to assist us in finding your information or to verify your identity.


Social Media Content Privacy Policy

This part of the Privacy Statement describes our privacy practices relating to publically available content obtained from the Internet for the Social Gateway Services.

1. The Social Gateway Services

Social Gateway provides a platform and online tools that allow our customers to:

  • Monitor the social web globally and target locally in real-time
  • Measure your online performance and get meaningful insights
  • Easily discover highly relevant people and conversations through the noise
  • Publish & schedule updates on multiple social networks at once

2. Collection of Social Media Content

To provide the Social Gateway Services, we collect Social Media Content from a variety of publicly-available Web sites. In general, anyone can find the Social Media Content that we collect via a standard Internet search engine or by visiting applicable Web sites themselves. We obtain Social Media Content using own technology, via public APIs, through agreements with Web site operators or via third party Service Providers. We do not circumvent technical or privacy controls in place to prevent unauthorized access. We limit collecting of information to those portions that are made public by the applicable Web site operator.

3. Use of Social Media Content

As a customer of Social Gateway you are responsible for the use of the Social Media Content. We require our customers to use Social Media Content in accordance with our Terms of Service, the terms of service of the applicable Web site from which the Social Media Content is obtained or derived, and applicable law.

In our Application we use the Social Media Content to display analytics and insights about this data. We provide various representations of the Social Media Content. In some cases we use third parties to provide additional analysis of the Social Media Content.

Our Application allows customers to engage and communicate with individuals who post Social Media Content in either a public or a private dialogue. The Customer is responsible as the sender of any messages to individuals and shall comply with all applicable laws relating to sending unsolicited email or spam and any terms of service of the Web site from which the individuals post was obtained.


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