Once you have your Social Gateway switched on, you can rest assured that every customer will get a high quality, personal and timely response from your brand. Every single interaction with a customer is your chance to increase customer's love for your brand and Social Gateway has been designed specifically for that:
Monitor any digital identity or topic across the web and social networks (twitter, facebook, g+, youtube, linked in, forums, blogs). Get the real numbers from the real sources to take advantage of opportunities and mitigate risks before it's too late.
Social Gateway will present you the information you are looking clearly through graphical visualizations and result lists that are easy to operate on. 100% customizable line, pie and bar charts, multidimensional cubes, words clouds, heat maps and more... A dashbord editor to design and share dahsboards across your time, while optionally exporting them through excel or plain urls.
Social Gateway is a tool designed for team working and high speed task distribution. Usually, tasks are indeed interactions with customers but you can also use Social Gateway for other kind of tasks by connecting a tasks source (like an excel file or through api).
Social Gateway marketing tools allow you to design, approve and schedule the publication of your content in the social networks. By integrating your Brands outbound communication in the same platform where you manage the inbound communication, you can better prepare yourself for load handling and topic detection and routing. Plus, you don't need to duplicate you whole setup.
Leave those repetitive processes in the hands of Social Gateway and spend your time on making decisions.
Social Gateway lets you consolidate an invaluable database of people that interact with your brand or your competitors, automatically and flexibly enough so that you can register any information associated with people and brands.